Salient Features

At the Jan Seva Kendra, People can avail

• services covered under the citizen's charter,
• affidavits,
• certificates,
• right to information services,
• land revenue and other payments to the Government

There is a provision to offer learners' driving permits, electricity/telephone bill collections, opinion polls, and more.

One-Spot Services :

Applicants can obtain forms from the Jan Seva Kendra, and can also prepare the necessary enclosures using facilities like stamp franking, with the presence of the Dy. Mamlatdar of the Kendra. They can then submit the applications at the Kendra, and also later collect the outcome in the form of orders, approvals, licenses, or certificates .Citizens do not need to visit the officers; this creates a conducive atmosphere for the officers to focus on their work and complete it efficiently.

Promptness :

The well-detailed instructions and checklist on each form help applicants ensure the completeness. The software-based checklist for operators is the second level of verification of the comprehensiveness. Photographs can also be taken using webcam at the center itself. Franking Machine at the Kendra and pre-formatted affidavits save a lot of time and money of applicants for preparing necessary enclosures. Such complete forms save the time of officers from sending and handling queries on incomplete applications.

Transparency :

The software at the Jan Seva Kendra uses SMS and email to inform applicants of any queries, or the completion of paperwork. Applicants may also check the status of their applications using the Interactive Voice Response System (IVRS) or the website of the Kendra. They can check the exact status of the application, including the timings attached with different processes of the paperwork. Mamlatdars, Senior officers and the Collector are informed about the statistics of operations and timely completion of paperwork every day using SMS and email.